Terms and conditions for using Karpaty XR services
By accessing and using Karpaty XR services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Karpaty XR provides virtual reality experiences, including story-driven quests, sports simulations, and educational content, utilizing full body tracking technology in our Kyiv facility.
All bookings must be made in advance through our website or by phone. Payment is required at the time of booking. Prices are subject to change without notice. All payments are processed in Ukrainian Hryvnia (UAH).
Cancellations made 24 hours before your session receive a full refund. Cancellations within 24 hours are subject to a 50% cancellation fee. No-shows forfeit the entire payment. Emergency cancellations may be considered on a case-by-case basis.
Participants must be at least 13 years old. Minors under 18 require parental consent. VR experiences are not recommended for pregnant women, individuals with heart conditions, epilepsy, or severe motion sickness. Participants use our services at their own risk.
All participants must follow safety instructions provided by our staff. Inappropriate behavior, including harassment or damage to equipment, will result in immediate session termination without refund. We reserve the right to refuse service to anyone.
Participants are responsible for any damage to VR equipment caused by misuse or negligence. Normal wear and tear is expected and covered. Intentional damage will result in repair or replacement charges.
All VR content, including Ukrainian language scripts, quest narratives, and educational materials, are proprietary to Karpaty XR or licensed from third parties. Unauthorized recording or reproduction is strictly prohibited.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy. VR session data may be collected for service improvement purposes.
Corporate packages and educational sessions are subject to separate agreements. Custom pricing and terms apply to group bookings of 10 or more participants. Educational content licensing requires a separate licensing agreement.
Monthly memberships auto-renew unless cancelled 48 hours before the renewal date. Membership benefits are non-transferable and expire upon cancellation. Unused sessions do not roll over to the following month.
Karpaty XR's liability is limited to the amount paid for services. We are not liable for indirect, incidental, or consequential damages. Participants assume all risks associated with VR activities.
We are not liable for delays or failures in performance due to circumstances beyond our control, including but not limited to natural disasters, power outages, or government restrictions.
These terms are governed by the laws of Ukraine. Any disputes will be resolved in the courts of Kyiv, Ukraine. If any provision is found unenforceable, the remaining provisions remain in full force.
We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of modified terms.
For questions about these Terms of Service, contact us at: